Shipping & Return Policy
Thank you for shopping with Rick Griffin Designs. Please review our Shipping & Return Policy before placing your order.
Rick Griffin Designs is not responsible for lost or stolen packages that are confirmed delivered by tracking. The customer is responsible for any loss or damage of these items.
Shipping
Order Processing
Apparel and accessories are generally processed and shipped within 2–4 business days.
Fine-art prints, posters, and other specialty merchandise may require additional preparation and packaging. These orders are generally processed and shipped within 7–10 business days unless otherwise stated on the product page.
Business days exclude weekends and federal holidays. Processing times may be longer during product releases, promotional events, holidays, or periods of unusually high order volume.
Once your order ships, you will receive a shipping confirmation email with tracking information.
Delivery Estimates
Delivery dates provided at checkout or by the shipping carrier are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier conditions, weather, customs processing, and other circumstances beyond our control.
If we are unable to ship your order within the originally stated timeframe, we will contact you with an updated shipping estimate and provide the option to accept the delay or cancel the unshipped portion of your order for a full refund.
Signature Confirmation
Signature confirmation may be required for certain orders, particularly those containing high-value or limited-edition artwork. If you have questions about signature requirements, please contact us before placing your order.
Shipping Addresses and Returned Packages
Customers are responsible for providing a complete and accurate shipping address.
If a package is returned to us because of an incorrect or incomplete address, unsuccessful delivery attempts, refusal of delivery, or another issue not caused by Rick Griffin Designs, the customer is responsible for any additional shipping charges required to resend the order.
Original shipping charges are nonrefundable unless the return or delivery issue resulted from an error by Rick Griffin Designs or otherwise requires a refund under applicable law.
International Orders
International customers are responsible for all customs duties, import taxes, brokerage fees, and other charges imposed by the destination country. These charges are not included in the product price or shipping charges paid at checkout.
If additional shipping charges are required before an international order can be shipped, we will contact the customer for approval.
If an international shipment is refused or returned because applicable duties, taxes, or other import charges were not paid, any refund will be reduced by the original shipping charges, return-shipping costs, duties, taxes, and other expenses incurred by Rick Griffin Designs, to the extent permitted by law.
All prices and transactions are in U.S. dollars. Currency conversion rates and related fees are determined by the customer's bank or payment provider.
Returns & Exchanges
Return Eligibility
We want you to be satisfied with your purchase. To request a return or exchange, please contact us within 14 calendar days of the delivery date recorded by the shipping carrier.
To qualify for a return or exchange, merchandise must be:
Unused, unworn, and unwashed;
In its original condition;
In its original packaging, when applicable; and
Accompanied by all original tags, certificates, inserts, and other materials.
All original tags must remain attached to apparel.
Merchandise that has been used, worn, washed, altered, damaged after delivery, or returned without its original materials may not qualify for a full refund or exchange, except as required by applicable law.
Return Authorization
All returns and exchanges require prior authorization from Rick Griffin Designs. Please contact us for approval and return-shipping instructions before sending any merchandise back.
Unauthorized returns may be refused or subject to processing delays. Please do not ship a return until you have received authorization and instructions from us.
Refunds
Once an authorized return is received, we will inspect the merchandise and notify you of the outcome.
Approved refunds will be issued to the original payment method for the purchase price of the returned merchandise. Original shipping charges are nonrefundable unless the return resulted from an error by Rick Griffin Designs or otherwise requires a refund under applicable law.
Please allow additional time for your bank or payment provider to process and post the refund.
Exchanges and Store Credit
Exchanges are subject to product availability. If the requested replacement item is unavailable, we will contact you to discuss available alternatives.
Where permitted by law, if an exchange cannot be completed, we may offer a refund to the original payment method or, with the customer's agreement, store credit.
Store credit is not a substitute for a refund when a refund is required by law. Any store credit issued will be subject to the terms communicated at the time of issuance and applicable law.
Return Shipping
Customers are responsible for return-shipping costs unless the order was incorrect, incomplete, damaged before delivery, or otherwise affected by an error on our part.
We strongly recommend using a trackable and insured shipping service. Customers are responsible for authorized returns until the merchandise is delivered to Rick Griffin Designs. We are not responsible for returned packages that are lost or damaged in transit.
Whenever possible, please reuse the original packaging and packing materials.
Merchandise Damaged During Return Shipping
If returned merchandise arrives damaged, incomplete, or in a condition that materially reduces its value or prevents it from being resold, we may deny the refund or reduce the refund to reflect the loss in value, to the extent permitted by law.
We will contact you before making this determination and may provide photographs or other documentation of the condition in which the return was received.
Sale and Promotional Items
All sales are final on merchandise purchased at a discounted price during a sale or promotional event, except when an item arrives damaged, defective, incorrect, or incomplete, or when a return or refund is otherwise required by law.
Products specifically marked “Final Sale” on their product pages are not eligible for return or exchange, except when required by law or when an error by Rick Griffin Designs affected fulfillment of the order.
Original Artwork & Limited-Edition Prints
Original artwork, limited-edition fine-art prints, signed prints, and other collectible art merchandise require special handling and packaging.
Unless otherwise stated on the product page, all sales of original artwork and limited-edition or signed prints are final. These items are not eligible for return or exchange for reasons such as a change of mind, incorrect size selection, or personal preference.
This policy does not limit a customer's rights when an item arrives damaged, defective, incorrect, or materially different from its description, or when a refund, replacement, or other remedy is required by applicable law.
Please review product descriptions, dimensions, edition information, and photographs carefully before ordering. If you have questions about an artwork's size, condition, edition, signature, or presentation, please contact us before completing your purchase.
Because original artwork and limited-edition prints may be unique or produced in limited quantities, replacement availability cannot be guaranteed. If an item arrives damaged or an order is otherwise affected by an error on our part, we will work with you to determine an appropriate resolution.
Please retain all original packaging and contact us promptly if artwork arrives damaged. Do not discard the shipping carton or packing materials, as they may be required for a carrier claim.
Damaged, Incorrect, or Missing Merchandise
Please inspect your order promptly upon delivery.
If an item arrives damaged, defective, incorrect, or incomplete, or if merchandise appears to be missing from your order, please contact us as soon as possible and provide the following information:
Your name and order number;
A description of the issue;
Photographs of the merchandise, when applicable;
Photographs of the shipping carton and packing materials; and
A photograph of the shipping label, when available.
Please retain the merchandise, shipping carton, and packing materials until we have reviewed the issue, as these materials may be needed to process a shipping-carrier claim.
Depending on the circumstances and product availability, we may offer a replacement, exchange, refund, or another appropriate resolution, subject to applicable law.
Contact Us
For shipping questions, return authorization, or assistance with an order, please contact us through the website contact form or email:
yowza@rickgriffindesigns.com
Please include your order number when contacting us about an existing purchase.
Rick Griffin Designs reserves the right to update this Shipping & Return Policy from time to time. The policy in effect when an order is placed will apply to that purchase, subject to applicable law.