Shipping & Return Policy
Thank you for shopping with Rick Griffin Designs. Please review the following information before placing your order.
Shipping
Order Processing
Apparel and accessories are generally processed and shipped within 2–4 business days.
Fine-art prints, posters, and other specialty merchandise may require additional preparation and packaging. These orders are generally processed and shipped within 7–10 business days unless a different timeframe is stated on the product page.
Business days do not include weekends or federal holidays. Processing times may be longer during product releases, sale promotions, holidays, or periods of unusually high order volume.
You will receive a shipping-confirmation email with tracking information once your order has shipped.
Delivery Estimates
Delivery dates shown at checkout or provided by the shipping carrier are estimates and are not guaranteed. Actual delivery times may vary based on the destination, carrier conditions, weather, customs processing, and other circumstances outside our control.
If we are unable to ship your order within the timeframe originally provided, we will contact you with an updated shipping estimate and give you the option to accept the delay or cancel the unshipped portion of your order for a full refund.
Signature Confirmation
Signature confirmation may be required for certain orders, including orders containing high-value or limited-edition artwork. Please contact us before ordering if you have questions about whether a signature will be required.
Address Accuracy and Returned Packages
Customers are responsible for providing a complete and accurate shipping address.
If a package is returned to us because of an incorrect or incomplete address, failed delivery attempts, refusal, or another issue not caused by Rick Griffin Designs, the customer will be responsible for any additional shipping charges required to resend the order.
Original shipping charges are nonrefundable unless the return resulted from an error by Rick Griffin Designs.
International Orders
International customers are responsible for all customs duties, import taxes, brokerage fees, and other charges imposed by the destination country. These charges are not included in the product price or shipping amount paid at checkout.
International customers may be contacted if additional shipping charges are required before an order can be shipped.
If an international shipment is refused or returned because duties, taxes, or other import charges were not paid, any refund will be reduced by the original shipping charges, return-shipping costs, duties, taxes, or other expenses incurred by Rick Griffin Designs.
All prices and transactions are in U.S. dollars. Currency-conversion rates and any related fees are determined by the customer’s bank or payment provider.
Returns and Exchanges
Return Eligibility
We want you to be satisfied with your purchase. To request a return or exchange, please contact us within 14 calendar days of the carrier-recorded delivery date.
Returned merchandise must be:
Unused, unworn, and unwashed;
In its original condition;
In its original packaging when applicable; and
Accompanied by all original tags, certificates, inserts, and other materials.
Apparel must have all original tags attached.
Merchandise that has been used, worn, washed, altered, damaged after delivery, or returned without its original materials may not qualify for a full refund or exchange.
Return Authorization
You must contact us and receive return authorization and shipping instructions before sending merchandise back.
Unauthorized returns may be refused or may experience processing delays.
Please do not send a return until you have received authorization from Rick Griffin Designs.
Refunds
Once an authorized return is received, we will inspect the merchandise and notify you regarding the status of the return.
Approved refunds will be issued to the original payment method for the purchase price of the returned merchandise. Original shipping charges are nonrefundable unless the return was caused by an error by Rick Griffin Designs.
Please allow additional time for your bank or payment provider to post an approved refund to your account.
Return Shipping
Customers are responsible for return-shipping costs unless the order was incorrect, incomplete, damaged before delivery, or otherwise resulted from an error by Rick Griffin Designs.
We strongly recommend using a trackable and insured shipping service. Customers are responsible for authorized returns until they are delivered to us. Rick Griffin Designs is not responsible for returned packages that are lost or damaged in transit.
Whenever possible, please reuse the original packaging and packing materials.
Merchandise Damaged During Return Shipping
If returned merchandise arrives damaged, incomplete, or in a condition that prevents it from being returned to inventory, we may deny the refund or reduce the refund to reflect the merchandise’s loss in value.
We will contact you before taking action and may provide photographs or other documentation of the condition in which the return was received.
Sale and Promotional Items
All sales are final on merchandise purchased at a discounted price during a sale or promotional event unless the item arrives damaged, defective, incorrect, or incomplete.
Any product marked “Final Sale” on its product page is not eligible for return or exchange except when required by law or when Rick Griffin Designs made an error in fulfilling the order.
Damaged, Incorrect, or Missing Merchandise
Please inspect your order promptly after delivery.
If an item arrives damaged, defective, incorrect, or missing, contact us as soon as possible and provide:
Your name and order number;
A description of the issue;
Photographs of the merchandise;
Photographs of the shipping carton and packing materials; and
A photograph of the shipping label, when available.
Please retain all merchandise, packaging, and packing materials until we have reviewed the matter. These materials may be required to process a carrier claim.
Depending on the circumstances and product availability, we may offer a replacement, exchange, refund, or another appropriate resolution.
Contact Us
For shipping questions, return authorization, or assistance with an order, please use our website contact form or call:
808-269-1810
Please include your order number whenever contacting us about an existing purchase.
Rick Griffin Designs reserves the right to update this Shipping & Return Policy. The policy displayed on the website at the time an order is placed will apply to that purchase.